Cancellations & Returns

Longleat Horse Trials

Cancellations & Returns

Due to the variety of tickets and entries we offer, please ensure you know which cancellation policy applies to you:

  • Guaranteed Pre-Entries

    These are non-refundable and non-transferable. Please ensure you enter for the correct event, as no refunds will be offered, and your pre-entry will be forfeited. Should the event be cancelled by the organiser, prior to open entries being taken, these pre-entries will be fully refunded.

  • Standard Event Competition Entries

    All event entries are subject to an Abandonment Fee. This is non-refundable, as it covers administration and insurance premiums. In the event of cancellation due to circumstances our of the control of Longleat Horse Trials Ltd, all entry fees will be refunded, less the Abandonment Fee. The Abandonment Fee will be clearly stated on all event entries.

    Should you wish to withdraw your entry, the following refunds will be offered:

    • Withdrawal received more than 6 months prior to the event: 75% of event entry fee will be refunded.
    • Withdrawal between 3 and 6 months before the event: 50% of event entry fee will be refunded.
    • Withdrawal between 1 and 3 months before the event: 25% of event entry fee will be refunded.
    • Withdrawal less than 1 before the event: No event entry fee will be refunded.
    • Should Longleat Horse Trials Ltd cancel the event due to circumstances outside of its control, and a refund, partial or otherwise, have already been issued, no further refund will be offered.
    • Should you wish to change a horse or rider, a £10 administration charge would be applied.
    • Should you wish to cancel an entry, if we are able to fill your vacated space, a full refund, less an administration fee of £20 will be issued.
    • No refund will be offered with regard to Abandonment Premiums, under any circumstance.
  • Stabling & Ancillary Supplies

    All stabling and supplies cancelled prior to August 1st 2013 will be refunded in full, less a £10 administration fee. Should you wish to cancel your booking during August 2013, 50% of the stabling booking will be refunded, subject to a minimum of £10.

  • Spectator and Visitor Tickets

    These will be refunded at full purchase price, up to 1 month prior to the event.

    50% of the purchase price will be refunded if the refund is received between August 1st and August 29th. After this date, no pre-booked tickets will be refunded.

  • Delivery Charges

    In circumstances where tickets have been sent out, postage costs will not be refunded, and Longleat Horse Trials reserves the right to withhold £5 per request to cover associated administration costs.